Privacy Policy

General Data Protection Regulation

The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. It also addresses the transfer of personal data outside the EU and EEA

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions please feel free to contact Lissawell Coaching.

Fran Best, of Lissawell Coaching and Training cares about your personal data and how it is used, and we want you to trust that we use your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it whether you are a client or a visitor to our site. By using this site, you consent to the collection, use and transfer of your information under the terms of this privacy statement.

Supervision and Confidentiality:
You are in safe hands - the coaching service is fully confidential. I am required to meet with my supervisor, to ensure my coaching practice is consistent with the code of professional practice set out in the European Mentoring and Coaching Council (EMCC & ICF) code of ethics. Whilst I might describe what I do in coaching, that is, my interventions/or my approach, I will not disclose the content of our discussions or client details.

Information we collect:
By enhancing and maintaining our website we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. When you register and/or sign up for information or make a booking and/or purchase.
- Information that you provide when you communicate with us by any means.

Use of information:

We use the information that we collect from you to provide our services to you. The information may be used in addition for the below reasons:
- To inform you of any changes to our website, services or goods and products.
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

Only where your consent has been provided, we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

If you want to stop receiving information about services, you can opt out at any time by contacting us at:

Storing your data:

We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing your information:

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
To further fraud protection and reduce the risk of fraud or where we are legally required by law to disclose your information

Third party links:

Promoting excellence, we include links to third parties on this website. Where we provide a link, it does not mean that we approve that site’s policy towards visitor privacy. Always review their privacy policy before sending them any personal data.

Right of access:

You have a right to know what personal data we hold on you, why we hold the data, and how we are processing the data. Should you wish to avail of this right of access, you may, at any time, contact Lissawell Coaching via email or phone.

Payment process:

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including bank transfers, credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

IP addresses

An IP address is a number that is assigned to your computer automatically when you use the internet. When you visit a web page in the Website, our servers log your IP address.
We may use your IP address to help diagnose problems with our server, and to administer the Website. Your IP address is also used to help identify you and to gather broad demographic information.

Data Retention:

We will retain your information for as long as the law requires.

Updating your information:

You can also ask us to amend the information we hold about you to ensure that it is accurate and kept up to date. Please contact us to do so via email.

Keeping you informed:

Any changes to our privacy statement will be posted to the Website and, where appropriate, through e-mail notification.

Cookies usage:

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Feel free to contact us:

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy via email.
As of May 2018, with the entry into application of the General Data Protection Regulation, there is one set of data protection rules for all companies operating in the EU, wherever they are based.

Stronger rules on data protection mean people have more control over their personal data & businesses benefit from a level playing field resulting in the following:

- Obtaining data controller permission before using any sub-contracted data processors
- Processing data only in accordance with controller instructions
- Maintaining data processing records and making same available to the supervisory authority
- Taking appropriate security measures and notifying the controller of any breaches
- Complying with overseas data transfer rules
- Obtaining data controller permission before using any sub-contracted data processors
- Processing data only in accordance with controller instructions

Any questions in relation to this don’t be unsure, just ask – thanks, Fran